Eveme Shipping & Delivery Policy

At Eveme, we’re committed to delivering your orders quickly, securely, and with care.
This Shipping & Delivery Policy explains how we process, dispatch, and deliver your products.

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• You will receive an order confirmation email once your order is placed, and a shipping confirmation once it’s dispatched.
• Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Timeframes

• Standard delivery across the UK usually takes 2–7 working days from dispatch.
• Delivery times may vary depending on your location, courier availability, and external factors such as weather or postal delays.
• International delivery options (if available) will be displayed at checkout with estimated delivery times.

3. Shipping Charges

• Shipping costs (if applicable) are displayed at checkout before you confirm your order.
• We occasionally offer free shipping promotions on selected products or minimum order amounts.

4. Tracking Your Order

• Once your order has shipped, you’ll receive an email with a tracking number or tracking link.
• You can monitor your shipment status directly through our courier’s website.
• If your tracking shows “Delivered” but you haven’t received your parcel, please contact us within 48 hours so we can investigate.

5. Delivery Address

• Please ensure your shipping address is complete and accurate.
• Eveme is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
• If an order is returned to us due to an incorrect address, reshipping fees may apply.

6. Damaged or Missing Parcels

• We take great care in packaging every order.
• If your parcel arrives damaged, tampered with, or incomplete, please contact us at support@eveme.uk within 48 hours of delivery, including photos of the issue.
• Our team will review and assist with a suitable resolution, which may include a replacement or refund.

7. Delays Beyond Our Control

• While we work with trusted courier partners, Eveme cannot be held responsible for delays due to events outside our control (such as strikes, extreme weather, or courier network disruptions).
• We’ll always do our best to keep you updated in such cases.

8. Contact Us

For any questions or concerns about your delivery, please contact:
support@eveme.uk
www.eveme.uk

Eveme – Delivered with Care, Every Time.